If there’s one thing J.D. Power & Associates semi-annual report on customer satisfaction can agree upon, it’s that Apple is – and has been for quite some time – the best in smartphone customer satisfaction. Based on a 1,000 point scale with points given for performance, physical design, features, and ease of operation, Apple ranks a full 60 points ahead of the 2nd place combatant – Nokia. While the study average sits at 796 points, Apple is the only one that rises above it with 855 – that’s not to say that the competition isn’t relatively close behind, but it is true that Apple is also the only manufacturer that rates a 5 on the Power Circle Ratings 1-5 scale for smartphones as well.
So, it is true, Apple is DOOMED!